“I have been in the golf industry for 29+ years and have never had the pleasure of being part of such a high energy, interactive, engaging and fun learning exercise as the Guest Service Seminar conducted by Kathy Bryant of Golf Marketing Solutions.

The information presented was specifically geared to Eagle Ridge Golf Club. Our management team has embraced the strong sense of team Kathy brought to us; they are talking, sharing and listening more and making decisions together. The suggestion of bringing line employees into weekly manager’s meetings has empowered the staff and given them a voice and a true “say” in the club’s future, providing a new sense of ownership and pride. They now look at the club operations through the eyes of the guest.

Kathy Bryant’s way of putting everyone at ease and on equal ground while generating participation is the greatest!”

Mark Gurnow, PGA
General Manager
Eagle Ridge Golf Club