Exceptional guest service is more than how team members answer the phone, act with the guest or say “please” and “thank you.” It is an important part of your club’s culture and extends far beyond the front desk or check-in counter.
The GMS Guest Service Training Program lasts from 6 to 16 hours depending on the needs of the club. It is tailored to specific needs or concerns. Most clubs recognize guest service deficiencies, but don’t have the resources to take their club’s service to the next level, where team members take ownership.
It begins with evaluation of your golf club “from headlights until taillights”…from the first hello on the phone, to signage and promotional materials around the club, to attitudes and language, to every time a guest is a touch-point for service. We then have all your team members evaluate their own club as well as competitive clubs and participate in real strengths and weaknesses comparisons. The end result is a defined direction for improvement of which your team members have taken ownership.
You will be surprised at the refreshed attitudes, the renewed enjoyment of guests and the pride in the club that is the end result of quality, interactive, guest service training.
Knowledge. Empowerment. Ownership.
Simple ways to make a big difference!
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